The world’s oldest airline, United Airlines situated in Chicago. It is also a member of the Star Alliance. Star Alliance is a collection of more than 25 airlines that provide airline service to more than 190 countries. United also has Codeshare agreements with 13 other carriers.
United Airlines have 700 aircraft with the number of versions like ATR, Airbus, Bombardier, Boeing, and Embraer. And, it is also operating its flight to more than 300 destinations in 60 countries around North America, South America, Europe, Asia, and Oceania.
Major hubs of this airline are Denver International (DEN), Chicago O’Hare (ORD), Guam (GUM), Los Angeles International (LAX), Houston George Bush Intercontinental (IAH), San Francisco International (SFO), Newark Liberty International (EWR), and Washington Dulles (IAD).
United Airline Baggage Allowance
The passenger can carry items on board. But please make sure that the items are within the size limits and can fit into the overhead bin or under the seat in front of you. The United Airlines baggage policy includes the following:
- Cabin or Carry-on baggage: 1 personal item and 1 carry-on item without any charge.
- Checked baggage or Hold luggage: Charges may apply if beyond 2 bags is increased.
- Overweight & Oversize bags: Fee will apply if weight and size are
- Sports equipment: Applicable fee will be applied to certain items.
United Airline Carry-on Baggage Policy:
Travelers can bring on board 1 full-sized carry-on bag plus 1 personal item (purse, briefcase, laptop bag) free of charge. If you are flying on the basic Economy cabin, then you can carry only 1 personal item. But, they have to require checking their bag and paying the applicable fee.
|BAGGAGE||NUMBER OF BAGS||MAXIMUM SIZE||MAXIMUM WEIGHT|
|Carry-On Bag||1||45 linear (22 x 14 x 9 in) or 115 (56 x 36 x 23 cm)||–|
|Personal Item||1||36 linear (16 x 11 x 8 in) or 89 (41 x 28 x 20 cm)||–|
A jacket, umbrella, diaper bag, duty-free items, and assistive devices (wheelchairs, walkers, crutches, strollers, child restraint seats, etc.) do not count towards your carry-on allowance.
United Airline Checked Baggage:
Go to the Check-in to see the cut-off time for checking baggage at your departure airport. Service charges apply if your checked baggage is not meet the following requirements:
|BAGGAGE||NUMBER OF BAGS||MAXIMUM SIZE||MAXIMUM WEIGHT|
|United Economy||2||62 inches or 157 centimeters||50 lbs
|United Business||2||62 inches or 157 centimeters||70 lbs.
|United First||2||62 inches or 157 centimeters||70 lbs.
|United PolarisSM first class||2||62 inches or 157 centimeters||70 lbs.
|United Polaris business class||2||62 inches or 157 centimeters||70 lbs.
Active U.S. military personnel and their dependents
|TRIP TYPE||SERVICE CLASS||NUMBER OF BAGS||MAXIMUM SIZE||MAXIMUM WEIGHT|
|Personal travel||All classes of service||3 bags||62 in. (158 cm)||70 lbs. (32 kg)|
|Official business||All classes of service||5 bags||115 in. (292 cm)||100 lbs. (45 kg)|
United Airlines charge for the 3rd bag and additional bags depending on the route. The “Baggage Calculator” determines the exact amount per route. Assistive devices are accepted at no charge. For travel between the U.S. and Brazil, Puerto Rico and the U.S. Virgin Islands, no more than three extra checked bags are accepted.
Additional service charges apply to any checked baggage if the size exceeds limitations beyond your allowance. If your baggage’ dimensions are more than 115 inches (292 cm), then extra charges may apply. And not be accepted as checked baggage.
If baggage weighing more than 100 lbs. (45 kg), then not be accepted as a checked bag with the exception of assistive devices and musical instruments.
After the arrival of your flight, report at the Baggage Service Office immediately if items are missing from your checked baggage. But, not be more than four hours after discovery. You can also complain about the missing items at the United Airlines Baggage Resolution Service Center.
In case of delayed baggage, you must have to report to the airport Baggage Service Office immediately after the arrival of your flight. But not be more than four hours after discovery of the delay. If you have a file reference number, then you can find the information about your delayed baggage at the website.
If your baggage is damaged, then report to the airport Baggage Service Office, located near the baggage claim area. A representative examines your damaged baggage and gives you a file number. After that, complete the damaged baggage claim form.
The airlines accept the most sporting equipment like golf equipment, skis, snowboards, kiteboards, bicycles, etc. as checked baggage. But the subject is it should meet the general baggage policy.
There is a number of sporting equipment that is allowed as checked but services charges may apply if you travel between the US, Canada, Puerto Rico and the U.S. Virgin Islands, and for international travel:
- One empty dive tank or up to three retreater tanks.
- Pole vaulting equipment.
- Surfboards, wakeboards, and paddleboards.
- Wave skiing equipment
- Windsurfing equipment
Kayaks and canoes are not accepted as checked baggage.
United Airline Inflight Entertainment
The airline offers the various types of in-flight entertainment services to passengers. So, check out In-flight Amenities and find the number of available entertainment options on your flight. But, if scheduled for your flight changes, then the amenities may change.
Personal Device Entertainment:
It is one of the United Private Screening options which are available on selected aircraft. You can access the movies and TV shows that you can watch on your personal laptop, Apple iOS device or Android device.
The DIRECTV programming available on select flights provides access to TV channels and new movie releases, so you can catch up on your favorite shows or see the latest films.
The in-flight magazine like Hemispheres and Rhapsody is available on flights and can entertain you with the latest information. It includes the latest business and travel trends, topical stories, culture, luxury goods, fine dining, and hospitality.
The airline offers the Wi-Fi services to their customers for an entire month or year. You can also purchase Wi-Fi on board, with the option of MileagePlus miles on select flights.
Portable Electronic Devices:
Passenger can carry small, lightweight portable electronic devices in non-cellular or “airplane” mode. But you have to turn off your device before departure of your flight.
In-flight Beverage Selection:
Beverage options and product availability may vary by flight. The airline provides the beer, specialty cocktail, house red, white wines and spirits to the passengers. The airline also offers the non-alcoholic items on the flights.
Customers traveling in United Polaris first class and United Polaris business class can enjoy a fine dining experience. The airline provides the menus designed by United’s team of chefs, using regional ingredients with a modern flair.
The airline also offers the complimentary beer, premium spirits, regional beer or our award-winning Champagnes and wines.
United Infants Policy
The children who are up to 2 years old or 24 months cannot purchase their own seat or can travel free if they are travel domestically. You have to sit an infant on your lap if you are traveling on United. The other available information is:
- Only 1 lap child can travel with one adult or passenger. But passenger must be at least 18 years old.
- If more than one infant is traveling with per adult, then they have to purchase an additional seat.
- If you have proper child restraint device, then you can purchase a seat for your infant.
- If you are traveling internationally, then you have to pay 10% of an adult fare and taxes.
United Minors Policy:
Those children who are traveling without a parent or legal guardian are considered to be Unaccompanied Minors. Unaccompanied minor service ensures that your child is safe on board.
- 5 -15 years of children can travel with these services and also can travel without an adult. But, they cannot travel on connecting flights.
- 16 years age of children are not considered as unaccompanied minors and can fly without unaccompanied minor services.
- Those children who are below 5 years of age cannot travel alone.
NOTE: If delays or cancellation occur and the journey is completed the following day, then the airline may not be able to offer overnight accommodations since many hotels will not accept minors ages 17 or younger.
United pet policy:
The pet can transport in the passenger cabin, as checked baggage and can also ship as cargo.
Pets Travel In The Passenger Cabin OR As Carry-on Baggage AND Checked Baggage:
- Only domesticated cats, dogs or household birds (canary, finch or parakeet) are allowed as carry-on baggage.
- The age of pet must be at least 8 weeks old.
- Cannot travel to and from or through Hawaii or Guam.
- Pets sit comfortably in its kennel.
- You have all necessary health documents for your pets.
- Pets cannot travel in the cabin on flights to/from Australia.
- Pets cannot travel as checked on flights to/from Kuwait (KWI) or Bahrain (BAH).
The airlines require that kennels meet the following requirements in addition to the size and weight:
- Be leak-proof and escape-proof.
- Not allow any part of the animal from protruding outside of the container.
- Provide enough room for the animal to stand and turn around.
- Be made of metal, wood, or a hard plastic/composite.
- Contain absorbent material or litter.
- To prevent tilting and any direct contact with the animals, have functional handles on the kennel’s exterior.
- Be closed securely, but not locked.
United Airline Reviews
By W Davies
United has accommodated me and my family on business as well as pleasure trips over the past 17 years. They have always been helpful when we found ourselves in a quandary and over the years I remember only one incident where I was upset about the quality of customer service when dealing with united employees. Today United came through for me again, far above and beyond the call of fair customer service: my FF status expired in Feb as I had a slow travel year in 2017 and I also missed the March 11th deadline for purchasing a reinsted status, however, a very pleasant and helpful customer rep went the extra mile for me and requested an exception since I’ve been a loyal customer for years.
By S Meadan
I flew from West to Toronto via Newark. Thank you to both the staff of the ground and on the aircraft who were very helpful and patient when weather delayed the first leg of our flight. We had constant updates in the airport as the situation was changing. When it was apparent we would not be able to catch the second leg (unfortunately the last united flight of the day to our destination) They found seats for us on a partner airline. Staff was polite and really persisted to find a solution. Flight was uneventful and cabin staff friendly and efficient.