Lufthansa Airline Reviews, Baggage Policy, Fees and Fares
Lufthansa is also known as Deutsche Lufthansa AG is one of the best airlines in the world. The airline provides the best on-board, in-flight and landing services to its passengers. The airline has also been awarded many times by Skytrax for its best services. In terms of passengers carried it is the largest airline in Europe. Let us check airline reviews, baggage policy, fees and fares in detail.
Lufthansa Airlines operates over 220 destinations all over the world. It is one of the largest airlines in Europe, Frankfurt-based Lufthansa (LH). The destinations include 18 points within Germany, and 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean, and South America. Besides that, the aircraft has a variety of one-cabin and four-cabin configurations. It includes First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with other five airlines. Lufthansa airline also has some subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine, and German wings. Hubs of the airlines are at Frankfurt Airport (FRA) and Munich Airport (MUC).
The fare charged by the airline will cover the cost of transportation from the actual place of departure to the final airport destination. You must know that the airfares get decided according to the traffic on that particular day when you are willing to book flights and the itinerary shown on your ticket. Besides that, if you want to alter your fare after booking the tickets, it will impact your fare. Besides that, your fare will not include ground transports between airports and city centers.
Lufthansa Service Fee:
If you are making a reservation through lufthansa.com you may cancel the reservation without penalty within 24 hours after the reservation was made. But this condition applies if the reservation is seven days or more days before the flight’s departure. Lufthansa also allows customers to hold a reservation made directly with Lufthansa’s telephone reservation center without payment for up to 24 hours if the reservation was made seven days or more before the flight’s departure.
- Online (lufthansa.com) – No fee
- Online (lufthansa.com) for flights originating outside the U.S. – 15 EUR fee
- Via phone (Lufthansa Call Center) – $20 ticket service fee
- At the airport – $20 ticket service fee
Secure Your Fare Option
With the help of the “Secure your fare” option, you can reserve the selected flights at the price specified for up to 48 hours. In this case, no ticket will be issued and you will not be charged for the reservation. But you will be charged a cancellation fee of $39.00 if you cancel your reservation or take no action within the 48-hour time limit. You should know that the “Secure your fare” fee is non-refundable.
Free baggage rules on Lufthansa (per bag/ each way)
- Economy Class – 1 bag up to 23 kg
- Premium Economy Class – 2 bags each up to 23 kg
- Business Class – 2 bags each up to 32 kg
- First Class -3 bags each up to 32 kg
Free Baggage Dimensions:
The maximum allowed size per piece of baggage (width + height + depth), regardless of class, is 62 inches (158 cm). If your bag is under these dimensions, you don’t have to pay extra. However, if the items of baggage are larger or heavier than the permitted dimensions and weight or those are additional to the free baggage allowance will be carried as excess baggage for a flat fee, see more information below.
|Class||General||Frequent Travellers||Senators/ HON Circle Members/ Star Alliance Gold Members||SWISS Golf Club Members|
|Economy Class||1 bag up to 23 kg||2 bags up to 23 kg each||2 bags up to 23 kg each||1 bag up to 23 kg|
|Business Class||2 bags up to 32 kg each||2 bags up to 32 kg each||3 bags up to 32 kg each||2 bags up to 32 kg each|
|First Class||3 bags up to 32 kg each||3 bags up to 32 kg each||4 bags up to 32 kg each||3 bags up to 32 kg each|
|Additional bag||All routes except from/to USA, Mexico and Central America*: + 1 ski bag||All routes except from/to USA, Mexico and Central America*: + 1 ski bag||All routes except from/to USA, Mexico and Central America*: + 1 ski bag, + 1 golf bag||All routes except from/to USA, Mexico and Central America*: + 1 ski bag, + 1 golf bag|
The First Class Experience
Flying in first-class with Lufthansa is like a dream. You will get the elite treatment in the air with the best amenities. The seat will be very comfortable and fully-flat. You will get the best on-board entertainment facilities. Every latest movie, TV series and music is available in the first-class. You can easily lean back and enjoy the journey. Besides that, you will get several options on the food menu. You are free to choose your food according to your destination and taste. You will also have access to drinks, high in the sky. Access to the lounges and chauffeur service is another added perk.
Experience Business Class
Business-class is almost like a first-class. The experience of flying in a business-class is also luxurious. Here also you will get the best in-flight services. The seat will be comfortable and flatbed. You will get unlimited entertainment options with the best food and drinks menu. Business-class also offers you chauffeur services complimentary.
Premium Economy Class
Premium-economy class provides you a better experience of flying than the economy class. If you are on a long-haul journey and expecting a comfortable journey in a low budget then the premium-economy class is a perfect match for you. This allows you to experience a better level of air travel with comfortable seats and more legroom options.
Economy class experience in Lufthansa is also not bad. You will get a proper sitting arrangement with the best in-flight services. You will also get the best crew staff while flying. Besides that, you will get enough legroom to stretch your legs. You will also get adjustable headrests to sleep properly.
Lufthansa has been certified with the 5-Star Airline rating for the quality of its onboard product and staff service.
Check Customer Reviews:
Frankfurt to London
I upgraded to Business on this sector as it was a reasonable cost and since I had a long layover at Frankfurt from Bahrain, needed the use of the Lounge. The flight was on time, and as expected it was the usual professional, polite but non engaging service on board. As it was a midday flight, a cold lunch/snack and warm bread was served, along with drinks. Comfort wise, there is no difference between Economy and Business seats. The seat pitch is the same, and though the empty middle seat offers more space, considering this is just an hour flight, it did not make any difference. The experience on the outbound journey in Economy and return on Business was just the same except for the food and bar service. I would recommend this because it was a low price for the last minute upgrade.
Jan Lutz Reimer writes “After flying different airlines in the last months I noticed on this Washington Dulles to Hamburg (via Frankfurt) flight how good Lufthansa is, even in Economy Class,” he further adds “The staff onboard were professional and efficient. Shortly after takeoff they served drinks with a snack, 20 minutes later hot towels and then a hot and very decent, tasty dinner. The light concept of this Boeing 747-8 is great!”
Fotis Giannousas from Greece says Best airline in my opinion. I flew with Lufthansa from Lagos to Athens via Frankfurt 1 month ago. The cabin crew was excellent and ready to help. The entertainment was very good, food was ok, and the seats were very comfortable. There was no delay in the flight, and no turbulence. I would recommend flying with Lufthansa.”
I am a frequent flayer and I take Lufthansa occasionally both for short and long distance. I never had problems, but my recently my flight was delayed and I missed a connection during a family emergency. The staff at the airport was very kind and I had no problem to receive a decent hotel, and re-arranging immediately the flight for the next day. Unfortunately, the missed connection implied losing a car rent and other troubles. The customer service agreed immediately compensation without involving lawyers or mediators. Well, to be honest I agree also with other reviews: it took quite some time to receive a confirm and a feedback after the first email. At one point, I also thought they disappeared…But the money arrived when they said (and my bank did not communicate it). Even when I was annoyed they were very professional. I understand the complaints by other passengers, but between all the troubles I had in my flights around the world Lufthansa has been the one of the few companies that really took responsibility when there were problems. And for me this is a fully deserved 5 star!
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