On Tuesday, United Airlines announced that it would work with American Humane to improve pet transportation & new pet policies. But for reservation, passengers have to wait until June and will only allow dogs and cats.
In March, the airline suspended the reservations for animals due to a dog died in an overhead bin and two others in which dogs were sent on the wrong planes.
That review was scheduled to end Tuesday. But the airline said it was continuing to review its pet-handling policies, including in-cabin travel, after scaling back its transport program called PetSafe.
The vice president of United Jan Krems said, “We look forward to a long-term collaboration and appreciate their expertise in helping us further improve our service on an ongoing and continual basis. As we continue our review process to ensure that we are always doing what’s right, we are committed to making significant improvements in our program and adhering to the best practices of animal comfort, well-being, and travel on behalf of our customers and their pets.”
United said it is identifying new policies, updating training and customer requirements. And the airline will implement these changes to improve the safety of the pet travel experience.
Reservation Will Start:
- The Reservations for animals will start from June 18 on the same flight as their guardian starting July 9.
- Reservations will resume for pets traveling alone from July 16 on flights beginning July 30.
- No reservations will be accepted from May through September through Las Vegas, Palm Springs, Phoenix, and Tucson due to high temperatures.
The Policy Rejects:
- Short- or snub-nosed pets like bulldogs, which have been shown to suffer breathing problems on flights.
- Dog breeds no longer welcome include Boston terriers, boxers, bulldogs, and
- Cat breeds no longer welcome are Burmese, exotic, shorthair, Himalayan, and
The United new policy stated that the small pets in containers to be stored beneath a seat near the passenger when flying in the cabin.
The President and CEO of American Humane Robin Ganzert said, “Transporting pets introduces a variety of risks, and when United approached us, we knew we had to take on the challenge of helping improve and ensure the health, safety, and comfort of so many animals, which has worked to improve the safety and welfare of animals for 140 years.
Ganzert also added, “United serves thousands of customers and their pets each day, and we saw it as our duty to come in as an independent, third party to help evaluate and further improve their PetSafe program and the in-cabin experience to ensure it offers one of the best in the industry.”