Top scorers in the ranking of the world’s best airports are Top two metro airports in India. Mumbai’s Chhatrapati Shivaji International Airport and Delhi’s Indira Gandhi International (IGIA) airport have appeared as the winner among the world’s best airports.
Airports Council International (ACI) which is an association of the world’s airports ranked airports according to Airport Service Quality (ASQ) and Delhi won an award for the best airport for passenger service under the category of airports handling over 40 million passengers per annum. On the other hand, Mumbai scored the highest for customer experience in the same category.
Understanding how to better the business performance and increase passenger satisfaction, ASQ is considered as the key to it.
The result of the survey which came on Saturday, covers check-in, 34 service areas, including access, food, and beverage, retail, security, and airport facilities.
GMR group manages the Delhi Airport and GVK group manages the Mumbai Airport.
In the year 2017, 63.5 million passengers higher than Changi, Incheon and Bangkok airports were handled by Delhi Airport in terms of passenger growth. It is now among the top 20 busiest airports in the world and 7th busiest airport in the whole of Asia.